Frequently Asked Questions

What is the Inclement Weather Policy and Refund Policy?

The Grandview Heights Municipal Pool is a seasonal, weather-dependent operation. At times of cool or rainy weather, or any condition considered unsafe, the Grandview Heights Municipal Pool may be closed at the discretion of the Grandview Heights Parks and Recreation Department. Rain Checks and Refunds will NOT be issued. 
There are no refunds for Season Passes at the Grandview Heights Municipal Pool. 
Daily Pool Admission fees will not be applied to future season passes. 

Rain: We will keep the pools open during rain as long as the intensity of the rain doe not impede of the guards' ability to see the bottom of any pool. Lightning/Thunder: At the first sight/sound of severe weather, the pool will close immediately and all of the lower deck will be cleared. We will keep the pool closed for the next 30 minutes. If more thunder/lightning is heard or seen, the 30 minutes will reset each time. 

What is the daily admission policy? 

Walk-up payments (including credit card payments) will no longer be accepted. Season passes will be scanned as they have been, but daily admission will need to be purchased in advance of entry through RecDesk on the City’s website by selecting ‘Daily Pool Admission’. This option will not be live until Tuesday, June 21 at 8:00 am. Daily admissions may be purchased with cash Monday-Friday 8:00-4:00 at the Grandview Center (1515 Goodale Blvd.)

What if I lose my pool pass card?

Replacement passes are available at the Parks and Recreation Department office for $5.00. No one will be admitted to the pool without a pass.

Will chairs be available?

Deck chairs will be available, for use on both the deck surface and green space on a first come first serve basis. Patrons are strongly encouraged to bring individual seating. Individual pool toys are allowed but must be maintained within families. 

Will concessions be open?

Concessions will be open seven days a week, weather permitting. Hours will be posted at the pool. Menu will be available at a later date. Patrons are encouraged to plan ahead and bring their own snacks and refreshments when possible. 

Will the water fountain be open?

Yes. Water fountains will be installed.  Patrons are encouraged to bring their own water bottles or may purchase bottled water from the concession stand.

 Can I use the diving boards, slides, and lap lanes?

Diving boards and slides will be open. Two lanes will be reserved for lap swimming, with 4 swimmers per lane, on a first come first serve basis. 

Can I use the restroom and shower facilities?

Showers in the restrooms will be available. The outdoor shower will be first come, first served with only one person permitted to use it at a time. Lockers will be available for single day use. Patrons must provide their own lock, any locks left on at closing will be cut off and items will be disposed of. 

Do I have to pay for my children under 3?

Children under the age of 3 are free and do not need to have a membership or pool pass to enter the pool. 

What if I can't remember my login username or password to purchase a membership? 

Please do not create a new account. If you forgot your password or username, Parks and Recreation staff will happily reset them for you. Email parksandrecreation@grandviewheights.org to reset your credentials. 

Swim Lesson Information 

Swim lesson information can be found by visiting https://grandviewheights.coursestorm.com/ or by emailing Scott Ketner. Click Here to see our swim lesson flyer for 2022.